Canceling an event or webinar

Modified on Tue, 07 Feb 2023 at 11:22 AM

Before you cancel, note that canceling a Zuddl event/webinar is a permanent action and cannot be undone.

If you still need to use a canceled event/webinar, you can access its setup and duplicate it. However, the original event/webinar stays canceled along with any registrations done till that point.

After cancelation

Once an event or webinar is canceled, here are the functions you can and cannot perform:

You can:

You cannot:

Access the settings of the canceled event/webinar.

Change the basic event information (name, type and schedule).

Access the registration data for speakers and attendees (downloadable as a CSV).

Add or delete any attendees or speakers.

Duplicate the event/webinar.

Duplicate registrations from the canceled event/webinar.

Change communication settings or send emails.

Note: Once an event/webinar is canceled, any calendar blocks sent to participants are removed.

Cancelation email settings

When an event/webinar is canceled, the Event canceled email is sent to attendees to inform them of the cancelation. This email can be configured from the Communication page in the event/webinar setup.

You can also click Change email settings during the cancelation process, which redirects you to the Communication page.


Here you can toggle on or off the Event canceled email (toggled on by default), or edit the email content as required.


Note: There are two separate Event canceled emails for Attendees and Speakers, and you can toggle on/off and customize them separately. Use the tabs on the Communication page to switch between Attendee emails and Speaker emails.

Switch email tabs.png

Canceling an event or webinar

To cancel an event/webinar:

  1. Click the more options button on the event/webinar that you want to cancel and click Cancel.

  2. In the popup, you can view the effects of cancelation along with the current settings for cancelation emails. To continue with the cancelation, click Cancel event.


  1. Confirm your choice by typing CONFIRM in the text box, then click Cancel event.


  1. The event/webinar is now canceled, and is shown on the organizer dashboard with the Canceled status.


If a user tries to access a canceled event/webinar, they are shown the following message:


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