Add Custom Email Address

Modified on Wed, 01 Feb 2023 at 02:26 AM

As attendees stay excited about your next event, you can make them feel more connected by sending event emails directly from your own custom email address. This option comes handy when using the Communications feature in the event setup dashboard for sending event-specific emails. Learn how to use the Communication tool in Zuddl.

Note: Transactional emails such as emails with verification code will still be sent by Zuddl.

Add a custom email address

Custom email addresses can be added only by Zuddl account owners and admins. Moderators and other team members cannot add custom email addresses.

To add an email address,

  1. On the common dashboard go to Settings and under the Email addresses tab click the +Add email address button.image.png
    Note: The email address list shows the default email address by Zuddl; in verified status. This also includes and depending on the email type.

  2. On the Add a new sender email, enter the following:

    1. Email address

    2. (Optional) Reply to email. Enter the email address which should be able to receive event-specific emails, you can enter a different or the same address here.

       Note: The Reply to email cannot be a noreply email address.


  3. Click Continue. This takes the user to the verification step.

  4. On the Verify your domain window, copy the CNAME records; Host name and Value and paste it in your DNS settings.

  5. Click the Verify record button. Zuddl may take upto 72 hours to verify and update depending on your host. If the verification fails, you must fix the errors and reverify.

     Note: For a successful verification, all three host records must be added to your DNS. Failure to add any one record in your DNS results in an unverified email address.  

    Once the email is verified, it shows the status as Verified.
    Note: Once an email address of a specific domain is verified, all email addresses with the same domain can be easily added.

More options

For the newly added email addresses you can take the following actions:

  • Make default:  make any newly added email, the default email.

  • View DNS records: view the DNS records which shows the CNAME records

  • Delete: delete the email


Once you have configured your sender email addresses. You can now customize emails from the Communications menu.

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