Chat is an essential feature in any webinar which allows attendees to send text messages to others (fellow attendees, speakers, and organizers) and improves engagement during the webinar.
You can enable attendees to chat with other attendees, speakers, and organizers in a common chatroom. Chat messages are visible to everyone at the event. This option can be found under Event as shown below.
To enable chat:
On the left sidebar, go to Engagement.
Turn on the toggle button inside the Chat card.
Note: Chat is turned off by default for all new webinars.
Moderating Chats
To enable chat moderation, select the Moderate Chat checkbox. Doing this will hide all chat messages sent by attendees unless organizers approve them.
This is how moderated chat appears to attendees:
For organizers, a button to access the Chat Moderator is added to the Chat tab:
Clicking the button will open the Chat Moderator, where you can manually Approve or Reject messages sent by attendees:
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